FAQs

ARE ALL PRICES IN US DOLLARS?

Yes.

DO YOU SHIP INTERNATIONAL?

Yes. We do a flat US$10 international shipping fee for 1 OR SEVERAL items. All orders are processed through Singapore Post and normally take around 15 business days. All duties/customs/taxes will be the sole responsibility of the buyer.

HOW DO I ORDER IF I'M FROM THE PHILIPPINES?

You may email us at audrey@googooandgaga.com for orders (design name/size/quantity) and delivery address, and we will gladly receive them and reply within one (1) business day.

WHAT ARE THE COURIER FEES?

Delivery fees within Metro Manila is standard at P50.00, while they vary outside of, depending on your location.

WHAT FORMS OF PAYMENT ARE ACCEPTED FOR PHILIPPINE CUSTOMERS?

We accept bank deposits thru Bank of the Philippine Islands or PayPal and all major credit cards for international orders. Details of these options will be provided to you once we receive confirmation of your order.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

At googooandgaga, we do our best to promptly ship your purchases as soon as possible. We ship Monday-Friday, excluding holidays. You will be notified either thru email or mobile once your package has been dispatched to the courier. Our cut-off time is 12:00pm (Manila time). Payments received after this time will be processed the next business day.

Deliveries within Metro Manila take 1-3 business days, while provincial deliveries take 3-4 business days.

International deliveries take anywhere from 15 business days, depending on your location.

WHAT SETS YOUR PRODUCTS APART FROM OTHER CHILDREN’S CLOTHES?

We take great care in creating one of a kind designs that are very art-driven. You will not be able to see these designs or purchase them anywhere except on this site or from official distributors. All prints are on limited edition runs.

Our products are made of 60% polyester and 40% cotton. The “all over” look of each onesie is achieved by using sublimation printing technology. The nature of this printing technique creates a unique piece of art every time—no two onesies are exactly alike.

Each onesie starts out as a blank canvas and due to the nature of creating the “all-over” look, there will be unique irregularities in the print. This is not a flaw.

Not only is each product unique but this process also produces a super-soft piece of wearable art. No thick ink against your baby’s skin! The only drawback from wearing googoo&gaga is all the attention that your babies will surely get. =)

WHAT SIZES DO YOU HAVE?

We currently carry 3 onesie sizes: SMALL: 0-6 months, MEDIUM: 6-12 months, LARGE: 12-18 months

1 LAP TEE SIZE : 2T (18-24 months)

3 Toddler Kids shirt sizes: SMALL : 4T, MEDIUM : 8T, LARGE : 12T

3 Baby Girls Dresses : SMALL: 0-6months, MEDIUM: 6-12months, LARGE: 12-18months

3 Big Kids (Adults) shirt sizes : SMALL, MEDIUM, LARGE

DO YOU HAVE A SIZE CHART FOR YOUR CLOTHING ITEMS?


You may use the general size chart above to help determine sizing. Please bear in mind that due to variations in sizes between children, we cannot guarantee fit. To be sure that you are purchasing the correct size, please measure and compute for your child’s statistics against the size chart:

- Width is measured from armpit to armpit.

- Width for leggings is measured around the waist.

- Length is measured from the highest point of the collar to bottom of the tee.

- Our onesies and tees have a slim fit, to be sure, order the next size up.

- All sizes are approximate.

DO YOU ALLOW RESERVATIONS FOR PHILIPPINE CUSTOMERS?

Yes, we do! We hold your reservation for design/s and size/s for a maximum of seven (7) days. If we do not hear from you or receive your payment by then, we will automatically cancel your order/s to give way to other customers. You will also receive notification thru email or mobile before the lapse of the 7-day period to get confirmation of your interest. We will not be responsible for unread messages.

WHAT IS YOUR RETURN AND EXCHANGE POLICY?

Before sending our products to you, they are carefully inspected to make sure they reach you in excellent condition. In the unlikely event that you encounter damages, merchandise (except for sale items) may be returned within seven (7) days from date of receipt of item. Please inspect your items carefully upon receipt as we will not be responsible for washing and housekeeping mishandling.

We will ship your replacement item/s at no charge, except for those requested due to wrong size assessment by the buyer. If the same item is not available when the return is processed, we will gladly offer you a different item of your choice provided that it is at the same cost as the item you are replacing. The original shipping cost is non-refundable.

Please go through the Our Products page on our site, if you have not yet, for a quick description of the nature of our printing process. Part of the charm of our prints is the unique irregularities that occur during the printing process. They should not be considered as flaws or damages and will not be cause for returns or exchanges.

googoo&gaga does not entertain refunds at this time.

WHO IS googoo&gaga?

googoo&gaga was created by husband and wife team, AJ and Audrey Dimarucot. As a graphic artist, AJ is the creative oil fuelling the uniqueness of their products, while Audrey helps bring all else together.

They live with their son Gabe, daughter Gia, and are expecting another baby in September 2011!

WHO DESIGNS YOUR googoo&gaga PRODUCTS?

AJ Dimarucot is a freelance graphic designer specializing in t-shirt graphics and illustration. He has designed for the late Michael Jackson, Alicia Keys and the band Panic at the Disco. His current clients include Nike and Adidas and is proud to have designed shirts for his countryman--boxing superstar Manny Pacquiao. He is known in the crowdsourced t-shirt design circles for having his art printed several times over at Threadless.com and Designbyhumans.com and winning the US$10,000 t-shirt design contest on DesignbyHumans in 2008.

In his past life, AJ Dimarucot was an Art Director for OgilvyOne Worldwide, pushing pixels for websites of clients such as Nike, Nokia and Canon, also winning at the Araw Awards for his past work. He has been a judge in the Philippine Web Awards for several years and was a judge at the first Philippine Graphic Design Awards held in 2010. He has been invited to speak at the Graphika Manila in 2008, and is regularly invited to speak in colleges and universities about his work.

AJ also runs and designs for a baby clothing brand called googoo&gaga, a company he co-owns with his wife. He is now a proud father of 3 wonderful kids!

His old tumblr portfolio can be found at http://ajdimarucot.tumblr.com. AJ is also now a part of the prestigious global creative force known as The KDU. http://thekdu.net/aj/

SELECT CLIENTS: Nike / Adidas / Zoo York / Google / Ogilvy & Mather / BDA Creative | ESPN /
Rossignol / Bravado (Michael Jackson, Alicia Keys) / Threadless / Design by Humans / Exact Science / Paper Root Clothing

contact: ajd[at]collision-theory.com
twitter: twitter.com/ajdimarucot
behance folio: behance.net/ajdimarucot